Refund policy
Refund Policy
At DailiMart, we strive to ensure your complete satisfaction with every purchase. If you are not entirely happy with your order, we offer a straightforward refund process for eligible items. Please review the details below to understand our policy.
Eligibility for Refunds
Refunds are available under the following conditions:
- The item is in its original condition, unused, and with all tags and packaging intact.
- The request is made within 30 days of the delivery date.
- The item falls under eligible categories: Kitchen, Cleaning, Personal Care, Home Storage, or Home Decor.
Note: Some items, such as perishable goods or personalized products, may not be eligible for refunds unless defective or incorrect.
How to Initiate a Refund
To request a refund, please follow these steps:
- Contact our support team via email at [email protected] with your order number and reason for the refund.
- Our team will review your request and provide instructions for returning the item, if applicable.
- Once we receive and inspect the returned item, we will process your refund within 5-7 business days.
Refund Methods
Refunds will be issued to the original payment method used during purchase. Please allow additional time for the refund to reflect in your account, depending on your financial institution.
Non-Refundable Situations
Refunds may not be granted in cases such as:
- Items damaged due to customer misuse or negligence.
- Returns initiated after the 30-day window.
- Products that are not in their original condition.
Contact Us
If you have any questions or need assistance with our refund policy, feel free to reach out to us at [email protected]. We are here to help!